nagd88 Privacy Policy

This Privacy Policy ("Policy") describes how nagd88 ("we", "us", "our", "the Platform") collects, uses, stores, and shares personal data relating to registered players and visitors ("you", "your") who access the nagd88 platform at nagd88.club. It applies to all nagd88 products and services, including the online casino, sports book, crash games, live casino, and all promotional features offered on the platform.

By creating a nagd88 account or by continuing to access and use the platform, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein. This Policy forms part of our overall Terms & Conditions and should be read alongside those Terms and our Responsible Gaming Policy.

We are committed to handling your personal data with care, transparency, and respect. If you have any questions about this Policy or about how your data is handled, please contact our support team at any time.

nagd88 collects personal data in three ways: data you provide directly during registration and account use, data generated automatically by your activity on the platform, and data received from trusted third-party service providers.

2.1 Data You Provide Directly

2.2 Automatically Collected Data

When you access or use the nagd88 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location (city/district level)
• Device type, operating system, and browser type and version
• Session timestamps, login history, and duration of use
• Pages visited, games played, bets placed, and navigation patterns
• Referral source (how you arrived at the nagd88 platform)
• Cookie and session data (see Section 6 for full details)

2.3 Data From Third Parties

nagd88 may receive limited personal data from third-party service providers who assist us in operating the platform. This includes identity verification results from KYC partners, fraud risk scores from payment processors, and game activity logs from certified game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe. This data is used solely within the scope described in this Policy.

nagd88 uses your personal data for the following specific purposes:

• Account Management: Creating and maintaining your player account, processing login requests, and managing your account settings and preferences.
• Identity & Age Verification: Confirming that you are a real person and that you meet the minimum age requirement of 18 years. nagd88 has a zero-tolerance policy towards underage gambling.
• Payment Processing: Facilitating deposits and withdrawals via supported Bangladeshi payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, bonus abuse, and any other conduct that poses a risk to the platform or its players.
• Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and to apply the responsible gaming tools available to players, including deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: Responding to your account enquiries, resolving disputes, and providing technical assistance.
• Promotional Communications: Sending you information about bonuses, promotions, and offers that may be of interest to you, where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the nagd88 platform, add new features, and enhance the overall user experience.
• Legal & Regulatory Compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) requirements, and cooperating with lawful requests from regulatory authorities.

nagd88 processes your personal data on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfil the contract between you and nagd88 — specifically, to operate your account, process your transactions, and deliver the platform's services.
• Consent: Where we rely on your consent (for example, for promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Legitimate Interests: nagd88 processes certain data — such as security logs and fraud signals — on the basis of its legitimate interest in maintaining a secure and fair platform, provided that this interest is not overridden by your rights and interests.
• Legal Obligation: nagd88 may be required to process and retain certain data to comply with applicable laws, including AML regulations and lawful requests from authorities.

nagd88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data in the following limited and necessary circumstances:

5.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the nagd88 platform. These include KYC and identity verification partners, payment gateway providers (such as bKash, Nagad, and bank gateway operators), game content providers (such as Pragmatic Play and Evolution Gaming), cloud hosting and IT infrastructure providers, and customer support tooling providers. All service providers are contractually bound to process your data only as instructed by nagd88 and to maintain appropriate security measures.

5.2 Legal & Regulatory Disclosure

nagd88 may disclose your personal data to law enforcement agencies, courts, regulatory bodies, or other government authorities where required to do so by applicable law, a valid legal order, or where such disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.

5.3 Business Transfers

In the event that nagd88 undergoes a merger, acquisition, asset sale, or other corporate restructuring, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify affected users of any such transfer by posting a notice on the nagd88 platform in advance, where reasonably practicable.

5.4 With Your Consent

nagd88 may share your data with additional third parties where you have provided your explicit, informed consent for that specific sharing purpose. You may withdraw any such consent at any time by contacting support.

nagd88 uses cookies and similar technologies to ensure the platform operates correctly and to understand how players use the site. A cookie is a small text file stored on your device by your web browser when you visit a website.

6.1 Types of Cookies We Use

nagd88 does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. You can control cookie settings through your browser. Disabling essential cookies may impair core platform functionality including your ability to log in.

nagd88 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with the following principles:

• Active Accounts: Personal data is retained for the full duration of your account's active status plus a minimum of five (5) years following account closure, to satisfy our AML record-keeping obligations.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure, or longer where required by applicable law or an ongoing regulatory enquiry.
• Marketing Data: If you have opted into promotional communications, we retain your contact preferences until you opt out or request erasure.
• Security Logs: IP logs, login history, and security event records are retained for up to 24 months.
• Support Communications: Records of customer support interactions are retained for up to three (3) years from the date of the interaction.

Once the applicable retention period has elapsed and there is no remaining legal basis for retention, nagd88 will securely delete or anonymise your personal data so that it can no longer be attributed to you.

As a nagd88 player, you hold the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request.

• Right of Access: You may request a copy of the personal data that nagd88 holds about you. We will respond within a reasonable period and provide the information in a clear, structured format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain data directly through your account settings.
• Right to Erasure: You may request that nagd88 delete your personal data. This right is subject to our legal retention obligations — we cannot delete data that we are required to retain by applicable law.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.
• Right to Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring. Note that objecting to certain processing may affect our ability to operate your account.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior lawful processing.

nagd88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data at rest, including payment information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access player personal data on a need-to-know basis.
• Multi-factor authentication (MFA) requirements for all nagd88 internal systems that access player data.
• Regular third-party security audits and penetration testing of the nagd88 platform infrastructure.
• Automated monitoring and alerting systems for anomalous access patterns and potential security incidents.
• Secure disposal procedures for physical and digital data that has reached the end of its retention period.

Despite these measures, no method of electronic transmission or storage is completely immune to risk. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, nagd88 will notify affected players without undue delay and will take all reasonably practicable steps to mitigate the impact of such an incident.

The nagd88 platform is strictly intended for adults aged 18 years and above. nagd88 does not knowingly collect personal data from individuals under the age of 18. All registration attempts are subject to age verification checks, and any account found to belong to an underage individual will be immediately suspended and all personal data associated with that account will be deleted.

If you are a parent or guardian and you believe that a minor in your care has registered on the nagd88 platform or provided us with personal data, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay. nagd88 strongly recommends the use of parental control software on any shared or family device.

The nagd88 platform may contain references to third-party game studios, payment processors, and other service providers. While nagd88 works only with reputable partners, we are not responsible for the privacy practices of any third-party websites or services. This Policy applies solely to data collected by the nagd88 platform itself.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your nagd88 account — for example, the privacy policies of your mobile banking provider (bKash, Nagad, Rocket, or Upay) when you process a deposit or withdrawal.

nagd88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When material changes are made, we will update the effective date at the top of this document and, where reasonably practicable, notify registered players via their registered email address or via a notice on the platform.

We encourage you to review this Policy periodically to remain informed about how your data is being handled. Your continued use of the nagd88 platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data, please contact the nagd88 data support team using the details below. All enquiries are handled in English and responses are provided within a reasonable timeframe during standard Bangladesh Standard Time (BST, UTC+6) business hours.

Please include your registered username and a clear description of your request when contacting us. For formal data rights requests (access, erasure, portability), we may ask you to verify your identity before we proceed.